Rules
Please obey the lifeguards, waterpark staff and park rules at all times.
Read all signs and observe all attractions before riding.
Additional rules and requirements, such as height restrictions and rules of behavior are posted at each attraction for your safety.
NO RUNNING or DIVING anywhere in the waterpark.
Lifeguards enforce rules and respond to aquatic emergencies, but parents are ultimately responsible for the safety and supervision of their children.
All children and non-swimmers must be supervised and within arm’s reach of their guardian at all times.
U.S. Coast Guard approved lifejackets are recommended for all inexperienced or non- swimmers and are available in the park. These lifejackets are free to use on a first-come-first-serve basis and must remain in the waterpark. Approved lifejackets baring the U.S. Coast Guard emblem will be allowed into the park.
Proper swimming attire is required at Neptune Island. For your own safety, you may not swim in cut-offs or other clothing with rivets, zippers, or buckles.
Neptune Island is a family-friendly waterpark and reserves the rights to determine whether a guest’s attire is appropriate. Please refer to the Swimwear Guidelines on our website.
Pool water is not for drinking.
Park hours, activities and rides are subject to change based on weather and management’s discretion. All attractions are subject to temporary maintenance, safety or inclement weather shutdowns.
Prices and operating scheduled are subject to change without notice.
Management reserves the right to limit admission.
Management reserves the right to suspend privileges and refuse admittance to a person failing to comply with park rules.
Guests using profanity or abusive language, symbols or gestures may be ejected from the park without refund.
Neptune Island Waterpark does not tolerate aggressive or threatening behavior. This includes fights (physical or verbal), challenges to fight or any threat thereof (whether to an intended victim or comments in general expressing a desire or intent to hurt another person), or any form of physical assault upon or intimidation of another person. You may also be ejected for any pushing, roughness, “chest bumping,” aggressive moves (e.g., clenching fists, getting face-to-face with another, getting into a fighting stance, etc.), or other physically aggressive conduct.
Report all incidents/injuries to management.
Neptune Island is not responsible for lost, stolen or damaged property. Locker usage is encouraged.
NO SMOKING OR VAPING, GLASS CONTAINERS OR WEAPONS ALLOWED. No tobacco products of any kind, including cigarettes, chewing tobacco, e-cigarettes and vapes, will be permitted to enter Neptune Island Waterpark. Neptune Island and surrounding Byerly Park are smoke and tobacco free facilities. Smoking and vaping are not permitted on City of Hartsville property.
Balloons, rafts, flotation devices, snorkels and toys are prohibited in the waterpark. Balloons may only be permitted for use inside the Entry or River Party Pavilion with an approved Birthday Party Reservation. No other exceptions will apply.
Handheld, battery operated personal fans no larger than 2” in diameter are permitted, but may not be used on any attraction or in any aquatic facility. All other fans, electric or battery operated, are prohibited.
Neptune Island Waterpark provides family friendly music through our NepTunes Radio station. Personal speakers are prohibited from use inside Neptune Island, including in rented cabanas.
All riders must remove/secure all loose articles before riding attractions.
No coolers, glass or outside food and beverages are allowed in the waterpark.
Wagons are not permitted inside the waterpark. Guests may utilize a stroller for young children as necessary.
Please be aware that the waterpark environment can be damaging to electronic equipment; please use your discretion.
Video/Imaging recording devices are not permitted on attractions, in restrooms or changing areas.
Selfie sticks are not allowed inside the park.
Use of drones (in, over, or around the Park), whether for photographic purposes or otherwise, is strictly prohibited (unless the user has been granted written, contractual permission for that specific instance from an officer of the Park or the City of Hartsville).
Diaper changing is only permitted in restrooms.
Children under the age of 15 must be supervised by an adult 18 years or older. We strongly recommend that all minors (under 18) be accompanied by an adult. Neptune Island Waterpark does not assume any responsibility or liability for unattended minors; children and the behavior of all minors are the sole responsibility of their parent(s) or guardian(s), and parents/guardians may be held legally liable for all acts of the children under their care.
Guests with open sores, discharge, or who have had diarrhea within the last 2 weeks should not swim. You can spread germs to other swimmers in the water.
Please refrain from entering “Employees Only” designated areas. Guests should also refrain from entering any gated areas, maintenance areas, workshops, offices, tool sheds, electrical rooms, ride motor rooms, etc., whether or not such areas are marked with signage.
Pets are not allowed, with the exception of working service animals. Proof of designation is required for service animals. Service animals are not permitted on any of the attractions or in aquatic facilities.
By entering into Neptune Island Waterpark, guests grant the City of Hartsville and Neptune Island Waterpark the right to film, videotape or photograph their likeness for any purpose whatsoever without any payment.
These Park Rules & Policies are not comprehensive, and are subject to change without notice. Neptune Island Waterpark may have numerous additional rules and procedures applicable to guests which, if not followed, may subject the guest to ejection without refund.
It is the rider’s responsibility to know their height and weight to ensure their safety. Height signs are located in the park for your convenience. Failure to follow rules may result in serious injury to yourself or others.
All ticket purchases are non-refundable and non-exchangeable. Season passes are non-transferable and non-refundable. All purchases made in person or online at Neptune Island Waterpark are non-refundable. No exceptions.
Swimwear Guidelines
Appropriate, lined swimwear is required as defined in our Swimwear Guidelines.
Swimwear must be colorfast, and of a low water absorbent, quick drying, lightweight material suitable for swimwear, such as Lycra, Spandex, or nylon.
No thongs or provocative swimwear permitted.
“Street” clothing, cutoffs, gym shorts, t-shirts, undershirts and bras are not permitted as swimwear.
Clothing with profanity or abusive language, symbols or gestures is prohibited.
Swimwear should not be so loose, or contain so much extra fabric, that it endangers the safety of the wearer or other swimmers.
Undergarments are not allowed to be worn with bathing suits.
These rules will be enforced for both the safety and enjoyment of our valued guests. Aquatic staff reserves the right to check for proper swimwear.
If it is found that you are not wearing proper swim attire, you will be asked to exit the water.